Returns

Original Artwork Return Policy

We want you to be delighted with your artwork and we will always do our best to ensure your satisfaction.

If you are not fully satisfied with your purchase, you have seven (7) days from the date of delivery to contact us to initiate a return in the original packaging

Once you have confirmed with us of an impending return we require all returned artwork to be shipped out by the buyer within three (3) working days.

The costs of returning undamaged original art is paid for by the buyer.

Anne Michael Artist is not responsible for undelivered returns.

How to Return Original Undamaged Artwork

Once you have established that your return falls within the criteria of the Original Artwork Returns Policy, then follow these steps…

Step 1 – Within seven (7) days of your merchandise delivery date, please email annemichaelartist@gmail.com and provide your order information and the reason for wanting to return the work.

Step 2 – Repackage the artwork using the original packaging materials used. If you’ve already disposed of the original packaging, you’ll be responsible for purchasing packaging materials to send the artwork back safely to us.

Step 3 – Arrange to send the packaged artwork directly back to the artist using a traceable shipping method. Be certain to select “Delivered Duty Paid” (DDP) when creating your shipping label.
You are required to pay all fees, including custom costs when returning artwork back to the artist. If DDP is not selected, the amount owed will be taken from your returned funds.

Step 4 – Email all shipping details, including tracking number to annemichaelartist@gmail.com

Once the piece safely reaches us in an umarked and undamaged condition.

- The refund will be in the same currency and using the same exchange rate as the original order, minus shipping costs and international customs fees, if any.

- The refund will be processed within 7-10 business days of the artwork's return

Anne Michael Artist is not responsible for undelivered returns.

If Your Artwork Arrives Damaged

All large scale works are shipped with a free, rebate, studio frame. This protects the work in shipping and also suits most spaces when hung. The frames are made from wood and can easily be removed and painted to taste when received. The frames are supplied free of charge.